Returns & Exchanges
At Cecil & Lou, we want you to love your classic children's apparel, but we understand that sometimes an item may not be the perfect fit. We offer returns on unwashed, unworn items with original tags attached within 30 days of your order date.
Review Eligibility
Ensure your items are in original condition and were not purchased as 'Final Sale' or personalized with custom monograms, as these items are non-returnable.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back for a refund or store credit.
Pack and Ship
Print your prepaid shipping label and securely package your items, ensuring the original packing slip is included before dropping the parcel at any authorized carrier location.
Receive Refund
Once our team receives and inspects your return, please allow 5-7 business days for your refund to be processed back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing